Refund Policy
A full refund within 14 days of your first subscription purchase — no questions asked.
OSC is pre-launch. This document is in force for current use of the service and is being finalized with licensed counsel before paid subscriptions open. If anything here is unclear, write to legal@openstampcommons.org.
1.The short version
If you are unhappy with a paid subscription, email us within 14 days of your first purchase and we will refund it in full, no questions asked. Browsing the catalog, OSID lookups and contributing are always free and never involve a charge.
2.What qualifies for a refund
- A first-time subscription purchase, requested within 14 days of the charge.
- Accidental duplicate charges.
- Technical issues on our side that prevented you from using the paid features.
3.What does not qualify
- Renewals charged after the 14-day window — cancel before a renewal date to avoid the next charge.
- Partial-month or prorated refunds for unused time.
- “I didn’t use it enough” requests made after the 14-day window.
4.How to request a refund
Email billing@openstampcommons.org with your Stripe receipt (or the email on the account) and a brief reason. We aim to respond within 3 business days.
5.Processing time
Approved refunds are processed within 7 business days. Your card issuer may take an additional 5–10 days to show the credit on your statement.
6.Cancelling
You can cancel anytime from the billing portal in your account. Cancellation stops future charges; your paid features remain active through the end of the current billing period. See the Terms of Service for full subscription terms.
7.Founding Subscriber and Founder Reward
If you refund within the 14-day window, you forfeit any Founding Subscriber status tied to that purchase. The Founder Reward (lifetime Collector access earned by contributing five Verified records within 12 months) is not a purchase — it is non-refundable and non-transferable.